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Intelligent solutions turn your customers into fans and evangelists

With our solution portfolio, you have the right answer at the right time for your customers. AI-based interactive processes are automated, ensuring greater efficiency and noticeably reduced costs. The connectAI platform helps you keep an eye on your customers and their needs – and they will thank you.

"I have a question..."

…anyone who contacts their utilities or electricity provider has many possible reasons. With connectAI, they are prepared for anything: Simple questions are actioned by the digital assistant e.g. meter reading,change of address, account data to be changed etc – around the clock.

The learning system can often predict customer needs and provide a proactive response.

Here you will find an overview of the whole Customer Experience at connectAI.

When customers are irate or in distress

Thanks to the predictive nature of AI, connectAI can recognize and interpret the intention and mood of customers, especially in the event of a complaint. The vocabulary and tone used by the caller or message sender is evaluated and analysed in real-time. This enables the "connectAI" digital assistant to react appropriately and with an understanding of the situation and needs of the customer – in urgent cases, for example, the call will be handed over directly to a personal customer service agent.

Customer desired contact channel

Your customers want the freedom to use the communication channel of their choice. connectAI takes an holistic approach to various channels used by your customers both inbound and outbound.

Chatting is the easiest for me, I always have my smartphone with me anyway.
Often a phone call is enough – myself too.

Strong technical solutions

Customer desired contact channel

Your customers want the freedom to use the communication channel of their choice. connectAI takes an holistic approach to various channels used by your customers both inbound and outbound.

Customer desired contact channel

Your customers want the freedom to use the communication channel of their choice. connectAI takes an holistic approach to various channels used by your customers both inbound and outbound.

Customer desired contact channel

Your customers want the freedom to use the communication channel of their choice. connectAI takes an holistic approach to various channels used by your customers both inbound and outbound.

Data security

Your data is safe with us. In addition to the legal requirements, connectAI meets the current marke requirements for the handling of customer data and other sensitive information. This applies in particular to encryption and the security of the server centers we use. These are located in Germany. If you have any further questions, please do not hesitate to contact us.

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