Intelligent customer communications for utilities in the energy sector

E-world 2022

June, 21th - 23th 2022 in Essen, Germany

Find us in Halle 3, booth 106

Make your appointment

Standard use cases - now fully automated. The customer decides the means of communication.

Communication via Voice

Communication via Chat

Communication via E-Mail

Communication via Messaging

Communication via Documents

Customer satisfaction

No more waiting time on hold

Trust-building customer communication for municipal utilities and energy suppliers has become more important than ever in 2022. All the more crucial: Long call waiting times and other disruptions to the customer experience (CX) that eradicates trust will be a thing of the past.

Efficiency

We know your service process requirements

connectAI fully understands the processes in customer communications AND we understand the most common requirements of your customers. With our portfolio of solutions, we offer seamless improvements in the customer experience – thus making life easier and more efficient for you the utilities and energy suppliers.

Customer Retention

Satisfied customers stay!

Your customers get the autonomy to meet their concerns and needs individually at any time on the communication channel of their choice. With the help of artificial intelligence (AI), we provide you with a continuous self-learning platform which will automate, drive up efficiency, save cost and delight your customers.

Our solutions at a glance

Elevator Pitch Video ansehen

Video

Dieses Video gibt eine Einführung zu den Kernkompetenzen von connectAI sowie ein anschauliches Fallbeispiel.

Increased customer satisfaction

Satisfied customers stay customers – increasing profitability.

Stronger brand loyalty

The more positive the customer experience is the greater the chance that customers will stay and buy more.

More efficient processes

Perfect handling of standard processes with minimal effort – that is your advantage with connectAI.

Increased new customer business

Smooth customer communication from the first contact and thought out their journey with you – reduces Average Handling Time.

Good to know! Did you know?

  1. 89% of consumers have moved to a competitor following a poor customer experience with a brand. Source Lumoa.

  2. According to the Temkin group, customers who have a positive brand experience are 77% more likely to refer your business or service to a friend.

  3. 65% of all consumers find a positive experience with a brand to be more influential than great advertising. (PwC)